Frequently Asked Questions - FAQs

Yes, we provide same-day delivery for orders placed before 10:00 AM. If after 10:00 AM, please call our shop directly and we will see if we can still accommodate a same day delivery.

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Yes! You can order online anytime at westbankflorist.net or by phone at 504-341-4305 during our business hours (Monday-Friday 8:00 AM-5:00 PM. - We are Closed Saturday & Sunday)

Online we accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we accept all major credit/debit cards, cash, & checks. We are NOT able to accept Tap or Apple Pay in store.

Of course! You can always request preferred flowers or color palette, however some blooms may be seasonal or limited. We recommend calling the shop directly discuss availability.

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time. Please make sure to provide up to date phone number for the recipient.

Yes, we deliver to homes, hospitals, businesses, and venues across Marrero and the New Orleans Metro Area. Please provide the full address and any delivery notes during checkout such as suite numbers, gate codes, or best door to knock on.

Absolutely! We offer an array of gift items from local vendors & brands, as well as an array of curated gift baskets. These items can be found under the "Gifts" tab. Additionally you’ll see some smaller available add-ons on each product page and again at checkout. We have a much larger selection in store, so feel free to stop by or call for additional availability.

Adding cold fresh water everyday will help the arrangement to last the longest. Additionally keep the arrangement in a cool spot away from direct sunlight to extend their life. Never place the blooms into a refrigerator.

We have long standing history in our community, most of our customers are reoccurring, once they have found us they keep coming back, genuinely for generations. There are families where we have provided flowers for their wedding, the birth of their children, their children's dance reviews, children's weddings and every celebration in between, all the way up to providing their final floral tribute at their funeral service. We are a family business and we take pride in our work and in the quality flowers we use to create with. When you order with us, you know that we will do everything in our power to make the occasion special.

Yes, absolutely, at checkout, you’ll find a dedicated field to type in your custom message. There is also the availability to leave a video message you can simply upload a short video via our secure form at checkout. If you are looking for a physical card, we offer Handmade Quilling Cards with a variety of beautiful designs and no printed sentiment (these are often kept as art afterward), or Sweeter Cards for a variety of occasions and also contain a bar of dark sea salt caramel chocolate.

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Yes, we provide same-day delivery for orders placed before 10:00 AM. If after 10:00 AM, please call our shop directly and we will see if we can still accommodate a same day delivery.

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Yes, we deliver to homes, hospitals, businesses, and venues across Marrero and the New Orleans Metro Area. Please provide the full address and any delivery notes during checkout such as suite numbers, gate codes, or best door to knock on.